The market for Unified Communications solutions remains highly competitive and hotly contested. TCO is a major factor in purchase decisions. New point solutions continue to flood into the market, each promising enhanced productivity but often failing to offer a truly unified experience—one where all communications and collaboration capabilities can be accessed by the same easy-to-use interface. At the same time, entrenched providers continue to add new capabilities and greater use-ability with regular announcements about the latest features. For purchasers considering the move from traditional voice solutions to enhanced unified communications capabilities, the choices may be overwhelming and the TCO analysis intimidating.
To help make decisions easier, Nemertes recently published their Q4 2017 Enterprise Business Value Matrix for Unified Communications and Collaboration. This matrix, which is not sponsored by any vendor, asks IT professionals to rate the costs of UC&C solutions as well as key characteristics, including service/support and technical innovation as a gauge for overall quality.
Key findings of the Business Value Matrix included:
Avaya was ranked #2 overall (behind IBM, which does not support any voice capabilities)
Avaya led the field in terms of reliability and scored above average in Features, Response Time, and Interaction
Avaya’s three-year TCO was the second lowest with Year 1 costs 16% lower than the average
As part of the process, Nemertes asked survey respondents to discuss architecture trends. Interestingly they found that “many IT leaders who participated in the research said they were concerned about the exclusive push toward cloud by several UCC vendors. They expressed interest in working with providers who deliver viable solutions for on-premises, hybrid, and cloud architectures, vs. forcing customers to the cloud despite policies or decisions that prevent them from doing so.”
For those seeking this incremental approach, Avaya is uniquely positioned to offer enterprise private cloud solutions (Customer-, Partner- or Avaya-hosted), hybrid offers where specific applications can be provided from the cloud, or traditional premises solutions. Whichever path you choose, you’ll have access to the Avaya Equinox™ Experience, a true unified communications platform with complete voice, video, messaging and conferencing capabilities all accessible from the unique Avaya Equinox Top of Mind home screen.
For customers considering the move to Unified Communications, cost, reliability and quality matter. Users demand both an easy-to-use interface and high reliability to ensure maximum uptime from the tools they rely on every day. If you’re considering UC, consider Avaya. The move to UC may be easier and more cost effective than you think.
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