Product Catalog: Mitel Networks: Customer Interaction Solutions Mitel Customer Interaction Solutions help businesses meet and exceed the service level expectations of their customers while driving employee productivity and controlling operational costs. Whether you have a large, virtual contact center with multiple sites, or are simply looking for business reporting applications to improve the operational efficiencies of some key internal workgroups, Mitel has the solutions you need to manage and grow your business. Categories Mitel Contact Center Business Edition Mitel® Contact Center Business Edition is designed for single-site contact centers with 25 or fewer agents. Mitel Contact Center Enterprise Edition Mitel® Contact Center Enterprise Edition is ideal for sophisticated contact centers of all sizes; it meets the advanced requirements of small, single-site contact centers, and seamlessly scales to address the needs of distributed, multi-site, virtual contact centers. Products Mitel Contact Center Business Edition (Mitel) Contact Center Business Edition delivers a subset of the most popular applications found in Enterprise Edition in a cost-effective package for single-site contact centers with less than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off the shelf CRM integrations. View Details Mitel Contact Center Enterprise Edition (Mitel) Contact Center Enterprise Edition is Mitel's most fully-featured and sophisticated contact center offering. It is a scalable, resilient, and virtual solution for high performance contact centers of all sizes, across one or more locations. It delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to seven media types. Contact Center Enterprise Edition meets the needs of all sizes of contact centers, from small, single-site contact centers with advanced needs, to large, multi-site virtual contact centers. View Details Mitel Customer Service Manager (Mitel Networks) Mitel Customer Service Manager (formerly Inter-Tel Contact Center Suite) gives informal call centers a simple and cost-effective way of sharing calls amongst a team. It extends general business telephony to include intelligent call routing, business reporting and team productivity tools that drive operational efficiency. View Details